Frequently Asked Questions
Everything you need to know about your ZOEVA beauty experience.
What makes ZOEVA brushes unique?
Our brushes are handcrafted with a blend of premium synthetic and natural-synthetic hair, designed to provide professional-grade application, durability, and a luxurious feel for every makeup routine.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are ZOEVA products cruelty-free?
Yes, ZOEVA is a strictly cruelty-free brand. We do not conduct or commission animal testing on any of our products or ingredients at any stage of production.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return or exchange.
What payment methods do you accept?
We accept a wide range of payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna, depending on your shipping destination.
How should I clean and care for my makeup brushes?
To maintain the quality of your brushes, we recommend cleaning them weekly using a gentle brush cleanser or mild soap and lukewarm water. Always dry them flat or upside down to prevent water from damaging the ferrule.